Podcast Episodes

Get Offset Episode 165: How NOT to Respond to a Bad Review

Get Offset Episode 165: How NOT to Respond to a Bad Review

Hey, they can’t all be winners. But this week, after some hockey talk and chat about new gear, Emily and Andrew talk about how a recent brand responded to a fellow YouTuber who gave a very poorly made guitar a bad (and fair) review. 

Sponsored by CarolineGuitarCo 

Shop via these affiliate links to support this channel: https://reverb.grsm.io/getoffset7407 (Reverb) and https://imp.i114863.net/GetOffset (Sweetwater)

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Episode Transcript

Note: a machine made this, so it’s not perfect, but if you’re hearing impaired and have any questions about what we said, please feel free to ask us in the comments or send us an email with the form below. 

[00:00:00] Emily: Not yet.

[00:00:14] Andrew: welcome to the get offset podcast. My name is,

[00:00:16] Emily: and my name is Emily.

[00:00:20] Andrew: Happy,

[00:00:21] Emily: almost Christmas, happy almost Christmas. I have a new model. Look at it, look at it.

[00:00:27] Andrew: We are happy to serve you.

[00:00:28] Emily: This is what the old, this is what the whole, yeah, it is very Greek looking. This is what the mugs used to look like when, when I lived in New York in 2009, this is what the mugs look like when you would get coffee from a street vendor,

[00:00:42] Andrew: um,

[00:00:45] Emily: because they don’t serve these anymore.

[00:00:46] This is a ceramic mug. Emily, Emily Hopkins says all about these and says, Ian from collector, I met her and this is a shirt from Ian. Well, I bought it. I shouldn’t act like. It went for a great cause they’re not for sale anymore, but it says born to ambient pedals is a fuck lift your skinny Fisk collector and met.

[00:01:12] He has the strong, strong start. Uh, so as you’re listening, if you’re just listening, I’m wearing a shirt that has like an eye ball and I a ball with a big Muff. It’s like a, it’s like a person whose head is an eyeball. Their arms wrapped around a person whose head is a big moth and they’re lifting. One of them is lifting a skinny fist.

[00:01:40] Andrew: Very skinny

[00:01:40] Emily: fists. Yes. Sibilance.

[00:01:51] Yes. How you doing?

[00:01:53] Andrew: I’m doing all right. Try and take a little bit more self care. I’m trying to do like more of absolutely everything this month. And in order for me to do more of the other things I have to do more of the self care things I had actually gone out like twice this week,

[00:02:11] Emily: you’ve gone out like for fun.

[00:02:14] Yeah. Whoa. Look at you. Cheers. Cheers. To going out for fun. Raising, raising my coffee cup. You raised in your, um, Kathleen did protein shake. Yeah.

[00:02:26] Andrew: So caffeine in that. Yep. It’s um, Tata cold brew. Oh, that’s probably 16 ounces of cold brew. Give or take two scoops of protein, six scoops of dietary fiber to counteract what the protein would otherwise do to me.

[00:02:41] Uh, and then a little bit of unsweetened almond milk on tap.

[00:02:46] Emily: Yes. I have cold brew in the refrigerator as well. It is, um, copper cows chiro flavor. Yes, because sometimes the true flavor doesn’t, um, it’s like a pour over. It’s like little individual pour over bags that you put over your coffee mug and you pour the hot water over it.

[00:03:03] Obviously. That’s how pour-over works. Everyone’s like am like Bush, not stupid. Um, sometimes the spaces in the cherub make it slower. So I just usually make cold brew with those instead of gambling with my time. Let me tell ya, it tastes really good. It’s cold brew to the point where I’m just like, yeah. Oh yeah.

[00:03:21] Well, yeah, a little bit of milk in there. Woo. Whole milk.

[00:03:26] Andrew: Yes. No, I went to a hockey game at, did you go last night? Not last night. No,

[00:03:35] Emily: I always went last night. I almost went last night to see the blue jackets.

[00:03:38] Andrew: Yeah. I got to see you. The Seattle cracking get absolutely crushed by the Winnipeg jets.

[00:03:45] Emily: Um, Canadians don’t fuck around with hockey.

[00:03:49] Andrew: Even during powerplays it looked like there was, it was like, I’m like, wait, it’s a power play. And they’re like, yeah. I’m like, then what are the jets shooting on our net?

[00:03:58] Emily: That’s embarrassing. Short-handed goals and stuff. Yeah.

[00:04:01] Andrew: They’re just running circles. Therefore guys on the ice against our five guys and they’re just running circles.

[00:04:08] Emily: I know a lot of Seattleites were hoping for like a, a Vegas Knights kind of situation, but

[00:04:15] Andrew: uh, not going to happen, but it was a fun night out. It was at the, uh, at that brand new climate pledge arena, which is the most godawful named.

[00:04:25] Emily: No, it’s not, it’s not the worst. Cause I can tell you what the worst of any, one of the worst venue names is it’s not crypto arena, either crypto field or whatever it’s guaranteed rate field.

[00:04:36] That’s where the white Sox. Guaranteed. That sounds normal. No, it doesn’t. No, it does not guaranteed rate guaranteed. How come on. That’s so stupid.

[00:04:46] Andrew: I would take that over climate pledge arena.

[00:04:49] Emily: At least the climate pledge stands for something, a guaranteed rate, a guaranteed rate, a car it’s a loan, it’s a law com or something or fall for anything.

[00:05:05] Yes, because

[00:05:06] Andrew: Amazon’s really standing for their pledged to the climate.

[00:05:12] Emily: Always mad at Amazon. I’m always mad at Amazon. I ordered some COVID rapid tests from them and the guy literally just put them in my lavender bushes and walked away and someone walked away with them. And I said, can you overnight me some new rapid tests?

[00:05:26] And they said, no, well, we can refund you. And I was like, I just. My COVID rapid tests.

[00:05:33] Andrew: Yep. Can you just hard to come by these days?

[00:05:36] Emily: Yeah. They’re like, well, no, I’m like, well, why can’t you just send me, you’re the biggest company in the world? Why can’t you do this? And they’re like, oh, I was like, screw you guys.

[00:05:46] I’ll go to Walgreens and get a free, rapid test lug nuts.

[00:05:51] Andrew: Yep. Yeah. Was walking into the arena, looking around, like there, the layers of irony here. Um, but whatever it was a good night out, I, uh, I did refuse to, to drink there.

[00:06:09] Emily: Um, sounds expensive.

[00:06:11] Andrew: $15 for a can of craft. It was $12 for a can of Rainier

[00:06:20] Emily: Rainier beer should be three fucking dollars.

[00:06:25] Andrew: Yep. Yeah. I, uh, I’m a terrible transplant cause I can’t get my head around right near.

[00:06:33] Emily: Okay. Nobody cares. It’s fine. It’s like, it’s, it’s like, it’s just like Yingling or PBR or,

[00:06:40] Andrew: but I like PBR. There’s something about Rainier that just doesn’t sit right with me.

[00:06:44] Emily: Okay. I don’t, I don’t drink it either. I don’t drink beer.

[00:06:49] Andrew: I drink beer. I still drink beer.

[00:06:52] Emily: Um, it’s like that Tom T hall song. I like beer. It makes me a jolly Goodfellow who I like

[00:07:01] Andrew: calling back to how awful Brett, Brett Kavanaugh is, but moving on so I didn’t drink there, but then

[00:07:08] Emily: we didn’t have to like bring him into this dude.

[00:07:11] Andrew: I went out to the queen and beer hall

[00:07:14] Emily: after.

[00:07:15] Oh, I love that place. We’re talking the solar Seattle talk people.

[00:07:20] Andrew: That’s fine, but I like Seattle. So we walked over there after. Um, also didn’t drink. There was one of those, like I got there, I’m like, I’m just dehydrated. Can I have a water? I’m like, I’m looking at their cat menu. I’m like, I would love like half of these right now, but I just need water.

[00:07:37] Um, but got to meet up with some old friends and it was a good time. Some old friends, a couple of like mutual friends were like, you know, people you’re like one person removed from, but you’ve heard about from like three different people.

[00:07:53] Emily: I’m sorry. I just completely like my brain went somewhere else. What’d you say? So I went

[00:07:57] Andrew: out to the beer hall after got some water, went to go meet up with some friends, but also in that group was a friend of a friend, but one of this one was like one person removed from a couple of these guys. But I’ve heard about those couple of guys from like eight different people in my circles, in different circles

[00:08:20] Emily: in good

[00:08:20] Andrew: ways.

[00:08:21] So good to meet them like, oh, let’s take a selfie. I’m like, all right, now I’ve got to send it to three different people saying, oh, I finally met Yvonne. Like,

[00:08:29] Emily: I love that it

[00:08:30] Andrew: was a good

[00:08:31] Emily: time needed to be your whole cause the food was good. Last time I was there. No, I, I it’s cash. Is this because last time I was, there was also cash only, which is, I can’t imagine it still is.

[00:08:44] Yeah, because Seattle basically stopped taking cash and during COVID. Yeah, the rig is surprised that I still like, and like, uh, yesterday I was getting a constipation for LASIK and I was like, oh, I need to find my sunglasses. Cause they’re going to dilate my eyes. And he’s like, oh, here I found your sunglasses.

[00:09:04] I’m like, oh, it’s actually sunglasses in that case. Or is it just like my spare eye glasses? And he looks, and he’s like, I fell in sunglasses and also like a bunch of cash. I’m like, yeah, I just keep cash in places. That’s weird. I’m like, no, it’s not

[00:09:19] Andrew: that weird.

[00:09:21] Emily: It’s not weird for if somebody like steals my wallet, then I still have cash somewhere.

[00:09:27] Right.

[00:09:29] Andrew: Not, I don’t sash cash anywhere else. Um, cause like I don’t carry a purse, but like it’s not abnormal for me to just have a little like 20 bucks in my wallet, just in

[00:09:40] Emily: case I have like an emergency 20 and like my gay bar.

[00:09:45] Andrew: Yep. It’s good to have.

[00:09:47] Emily: Yeah. It’s I think it’s important to have like the emergency 20 in a couple places.

[00:09:54] I remember once I remember once I was like, I’m going through some things and I don’t, I, for the life of me, I, to this day, I don’t remember why I did this or doing this. And I, I wonder if like I was going to do it, try to do like a good random deed or something. I had a bunch of like letter on envelopes and I was like, what were these four?

[00:10:16] And I was like about thermal. I’m like, I should make sure they’re actually empty $20 bill in each of them. Oh wow. I was like, I was like 20 years old. I was like, oh, magic, magic. I’m rich. Like, I’m going to the record store.

[00:10:36] I’m going to buy so much prince for the next 15

[00:10:40] Andrew: minutes until I spend

[00:10:41] Emily: it all. Yeah. I definitely went to Grimey’s and was like, I’m going to buy the random as shit. I’m going to buy a television record. I’m going to buy Josh Ritter record.

[00:10:53] Andrew: That’s significantly cooler than the time in college where I was like, oh, like it’s starting to get cold enough for me to start wearing pants and went to go pull pants out of the back of my drawer and found like the 20th.

[00:11:02] And I’m like,

[00:11:05] Emily: how did

[00:11:07] Andrew: I think I to spend it on food? Cause I had already emptied out my debit account and it was like three days to payday. I had that almost every paycheck in college. That’s the thing.

[00:11:19] Emily: Yeah. Yeah. That’s 7 25 an hour.

[00:11:27] Andrew: I made 10 in college and it’s cause I got one of the good jobs on camp.

[00:11:32] Emily: Yeah, I just, I was a circulation librarian, so I had an easy job and I could do homework, but, uh, yeah, 7 25 an hour

[00:11:42] Andrew: admin assistant for the speech and debate team.

[00:11:45] Emily: That sounds easy. Also,

[00:11:47] Andrew: it wasn’t too bad. It also just kind of ended up being personal assistant to the director of the speech and debate team communications, adjunct professor

[00:11:58] Emily: gross, personal assistance.

[00:12:00] So a what’s new is you dude. You got any new stuff or are you not buying yourself any new things this close to,

[00:12:05] Andrew: I try not to buy myself new things this close to Christmas that buying that buying the bass amp was already

[00:12:11] Emily: pushing it for me.

[00:12:17] Andrew: My coil cable

[00:12:19] Emily: you’ve been playing. What are your thoughts? Because Rick’s been playing his and I think it sounds really nice. I

[00:12:24] Andrew: haven’t played, um, apply three or four times now and plugged in and give it a rip.

[00:12:30] Emily: It’s the rumble 100 for people who are curious,

[00:12:34] Andrew: I haven’t turned it up super loud, which I kind of want to do and I might get around to today.

[00:12:40] Um, we’ll see. Uh, the one thing I’ve noticed is the, the one complaint and it’s hardly a complaint because I can just dial it out. It just because it responds differently than other amps that have played through before is the base response on it on, so it’s like base low, mid, high, mid. Okay. Um, and high the base, the base, not on it really responsive and it gets very boomy very quickly.

[00:13:08] I’m sure. So I’ve been actually keeping that closer to like nine o’clock, which I’m used to like kind of, I like scooping, but it’s full bass player. That just sounds really satisfying, but I know it’d be awful and mix.

[00:13:19] Emily: Yeah. I think, I think that’s one of the reasons you would probably do a DEI and pretty much any live situation with it.

[00:13:27] Right? Yeah. But I personally would, would use, I AM’s like, I never want to play another bass gig without IMS. I’ve said it before. I’ll say it again. I’ve I’ve never played a gig as a basis where I could actually hear the notes I was playing instead of just kind of feeling it.

[00:13:47] Andrew: Oh, it felt so good. Well, I think I’m gonna have to get, I’ve got my bass rig sitting over there, but it’s not all cabled up.

[00:13:53] Um, and I’m thinking. I’m thinking, honestly, I’m just going to get like a stack of EBS flats because they’re so cheap. It won’t be pretty, but it’ll be good enough because the other thing that I noticed that, and I also need to get myself some brown rounds from my base because I’m discovering, I hate flat rounds.

[00:14:12] I just, I can’t drive with it. Sure. Everyone’s different. It does. It does not tickle my pickle.

[00:14:20] Emily: Why would you say that that’s gross, nasty, you nasty call it

[00:14:29] Andrew: even on the cherry comment?

[00:14:30] Emily: Uh, see, you know, I didn’t mean it that way though. And then, and then you react with it and I just made it

[00:14:36] Andrew: worse. I didn’t react.

[00:14:38] I just like was stunned. It’s like an anti

[00:14:40] Emily: reaction. So it’s still, that’s still a reaction

[00:14:46] Andrew: deer in headlights. I haven’t thought there. Uh, no. So I need round rounds to put on my base, so I needed to do that. And then the other thing that I. Realizing his forgot after not having a bass amp for forever. How important it is to have a compressor at the front, if I’m ever going to slap.

[00:15:04] Yeah.

[00:15:05] Emily: We got to soften that attack a little bit.

[00:15:07] Andrew: A actually I like slapping the bass every once in a while. It’s kind of fun. And so I was like breaking in the new Haven. I would just slap it. I heard the speaker pop a little bit like, oh God, no, did I just, did I do it? And I didn’t, but

[00:15:19] Emily: can I play with a pig?

[00:15:20] So I need to do the same. Yeah.

[00:15:23] Andrew: Um, but yeah, no, I’ve got my Earthquaker devices were numb. It baseboard just makes for a phenomenal, uh, based comp in my humble opinion.

[00:15:30] Emily: It’s got that. I use the, uh, the ground control serpents on my baseboard. Yeah.

[00:15:38] You went out it, you went out of focus when you took that drink.

[00:15:43] Andrew: So I’ve got that on the board. I’ve got a DOD meat box. I still have your DOD face.

[00:15:49] Emily: Yeah, I know. I gave it to you.

[00:15:55] Andrew: Okay, well, thank

[00:15:56] Emily: you. You’re welcome. Merry Christmas.

[00:16:00] Andrew: Well, there we go. Uh, I’ve got the FX 65 for chorus, and then I’ve got the alpha omega from dark class. And for whatever reason, I’ve got an Adya switch on there right now. But I think that’s just because there was an empty slot and I needed to store something somewhere.

[00:16:18] But what I’d like to make

[00:16:20] Emily: just the dry signal

[00:16:23] Andrew: now, I’m pretty sure I just sent you, there was moving things around, but the other thing that I’ve got sitting next to the board, which I want to incorporate, and I want to plug in with the base is the Foxy tone box

[00:16:35] Emily: that the patrons

[00:16:37] Andrew: sounds great and guitar, but I want to flip it around and use it on base and see how that sounds because I have a sneaky suspicion.

[00:16:44] That’s going to sound so satisfyingly. Good.

[00:16:47] Emily: Yeah, now that I have a, there’s an amp I can play live with the bass shows. Um, I might want to try and experiment with it cause I have always had the overdrive on my base for the Ms. That lower drive. Maybe I experiment with putting a fuzz pedal on there,

[00:17:07] Andrew: fuzz, especially if you can do a wet, dry, um, for mace I think is phenomenal.

[00:17:13] Yeah, I can do what.

[00:17:14] Emily: Um, I would probably do the tiny fuzz, the mass effects, tiny funds because it has such a good, lower, low, uh, low response. Um, you don’t lose anything it’s it sounds really good on baseball. I’m trying to say

[00:17:30] Andrew: sure. For sure. I’ve got a blender unit over here. Um, that I picked up from this one’s mine.

[00:17:40] Oh, nice. Yeah.

[00:17:40] Emily: Yeah. The old blood noise endeavors signal, blender split meld. I mean a split now the signal blenders different pedal. There is,

[00:17:50] Andrew: uh, I’ve got, I’ve got this guy, so stereo in stereo out full loop, but I can’t just use his motto. It’s very tall. So the only downside, um, I got this for super cheap off of an old friend, um, like six months ago and I haven’t used it for anything, but the intent was to use it for bass at some point in time.

[00:18:16] Nice. I’m just reevaluating my whole baseboard. So although if I need the alpha omega, if I’m just playing through an amp at home. Yeah. I’d use that if I was playing out so I could probably get the blender on there. I could probably get the Fox tone box and I could probably get the data correct. Or on there.

[00:18:36] Emily: Ooh. Lots of sounds.

[00:18:40] Andrew: Oh yeah. Cause that’s also my other favorite bass pedal or bass. Yeah. I’ll figure it out. You sure. I’m going to have to have some fun with that, but I think I’m gonna have to order in some flats that UBS flats and some rounds.

[00:18:56] Emily: Yeah, that reminds me. Um, yeah, I actually got my, um, premier guitar mystery box.

[00:19:04] I kinda slice it open, but didn’t really look in it. Do you want me to unbox it here on the podcast? Yes.

[00:19:10] Andrew: I just assumed you’d already unboxed it.

[00:19:12] Emily: No.

[00:19:14] Andrew: So watch, I only got one of the good boxes and just been sitting there for a week.

[00:19:20] Emily: No, I don’t think just for. Shaking it, I don’t think it’s anything good. So I ripped my address off of let’s see,

[00:19:33] it seems to be trash. So I start alright.

[00:19:44] GB three radar knit, beanie black.

[00:19:50] Yay. Did you see, did you watch my tick-tock reaction video this week? Reacting to controversial talk opinions? No, didn’t see that it existed. Yes. A lot of the so-called controversial opinions was that Gibson. I’m like, oh my God, this is the stupidest beanie.

[00:20:13] Andrew: It’s got the little mini brim. It’s

[00:20:15] Emily: got the many Brehm.

[00:20:18] Oh, Ah, yeah. What in 2005? Yeah. Okay.

[00:20:39] Andrew: I’ve got some 41 second. I had just looking at it. I’m like, God, are you just going to be another casualty? Who society?

[00:20:49] Emily: I’m wearing this for the rest of the episode as punishment? No, I didn’t get, I didn’t get the weird African wave strap. I got, um, this is actually a beautiful look at that little peacock.

[00:21:03] It’s a, I would call it Navy. Let’s see if it has a name on it. No, there is no tag on this and EMG strap in

[00:21:14] Andrew: the box. Oh, Steve, Steve Rowe got the, uh, an EMG strap. As well.

[00:21:21] Emily: Nice. What was the brand for? The other strap was different than planet waves. Oh, okay. That

[00:21:29] was

[00:21:29] Andrew: the planet waves had, they were giving out the African weave strap, which looked like a intentionally tribal pattern.

[00:21:39] Yeah. And, uh, there’s, there’s layers to how that name could be very problematic square blogs. That’s a good plug. Oh, that does remind me. Where did I put it? Square plugs, um,

[00:21:54] Emily: hand soldered in Tinley park, Illinois.

[00:21:58] Andrew: So I don’t know if you’re a member of that, but when I was doing my Ikea board build, I never forget anything.

[00:22:08] Emily: I like it. And then I got an acorn amplifier. They do the, there they do the fuckface pedal, which is a pedal. I very badly want acorn amplifiers. If you’re watching, send me the page

[00:22:23] Andrew: on social media.

[00:22:25] Emily: I want the fuck face fuzz because I like baseball cards.

[00:22:32] All right. I got, I got a rock. This is this. I actually had a friend in college who would always wear a, a beanie with a brim. I can’t pull this off. Does anybody want this hat?

[00:22:49] Andrew: Uh, I will pass personally.

[00:22:57] All right. So I have a very brief story.

[00:23:03] Emily: I’m listening. I wasn’t making a face at you. I was making that face at that time.

[00:23:09] Andrew: I remember when I started working on my Ikea, pedalboard build the, the Ikea and I was like, oh yeah, I’ve got some extra square plugs that, that are going to be helpful for getting this project going like a week later.

[00:23:19] Like I can’t find them anywhere. And I know I had bought a whole bunch, like the year before, off of like a really good sell. Um, it was like an under, it was like $2 a plug ridiculous sale from covenant cables before they sold the sinusoid. Yeah, I remember that. I could not find them anywhere. I found them.

[00:23:41] Emily: Oh, did you get day randomly?

[00:23:45] Andrew: Uh, no. Those C5 sitting on my nightstand underneath the star wars, um, lamp. I found them in my toolbox while it was looking for, uh, some screws and bolts for a day bed that we’ve had her garage. Like, we’re never going to build this and put it in this house. So I gave it to a friend who was moving.

[00:24:05] It didn’t have furniture, you have it. But let me find the screws, verify the kind of screws, the process of looking for it. I was like, what is this?

[00:24:17] Emily: Why are they in a medicine bottle? Andrew listeners, Andrew put this shit in a, met in a pill bottle. He put these square plugs in a pill bottle. Y’all with this, like Andrew.

[00:24:38] So if you looked at that and been like, this is not what I’m looking for

[00:24:43] Andrew: several, but like, for instance, like I, I’ve got a whole, like a whole, like a couple handfuls of pill bottles I use for, cause it’s just really great organization for if I’ve got like screws for a specific project or like a specific piece of furniture or something like that.

[00:25:02] Um, really great. If

[00:25:03] Emily: you remember that you put them in a pill bottle.

[00:25:06] Andrew: Well, I usually have them have the label ripped off completely clear so I can see what’s inside. So this is an example from something else,

[00:25:13] Emily: but that one was taped up with like, um,

[00:25:15] Andrew: instead of ripping the label to take off all my personal information, I just put duct tape.

[00:25:20] And now

[00:25:21] Emily: like the is like the silver stuff, like, yeah. Oh my gosh. That’s really funny. Good job. Yeah. So I

[00:25:32] Andrew: found it. I did find him, you know what, maybe I should, I forgot I had these until I saw the square plug onscreen. Cause I was saying like, I should get some EBS flats. I’m like, wait a minute. Now I’ve got a whole bunch of these.

[00:25:45] I might have enough to do the baseboard.

[00:25:48] Emily: Nice. That is making some real annoyances really. I will later

[00:25:58] Andrew: this isn’t even my pill bottle. It’s got another family member’s information

[00:26:02] Emily: on it. Oh my God.

[00:26:05] Andrew: I’m going to just throw that away.

[00:26:07] Emily: Oh, the other thing that’s new with me is, um, mild focus, right? It died while I was filming something.

[00:26:15] So if, if you, if you all watch my, um, pouring out for the homie, if you watch my video of me showing y’all how to play Christmas time is here on guitar. The reason I don’t play through it in the beginning is because I actually did play through it in the beginning. But, um, my focus right. Actually slowed everything down.

[00:26:35] Like it was dying. So during the recording of me playing through everything real slow, it was . And then about halfway through it speeds up to the actual like tempo and I’m like, huh, that’s weird. That’s weird. That’s incorrect. Um, yeah, so I just didn’t have the time to fix that before I had to publish it.

[00:26:57] So, uh, you didn’t get the intro, but. Sweetwater sent me this. They sent me the PreSonus studio 18, 10 C. It is basically PreSonus is, uh, 1898. Uh, so it has four, uh, Mike line inputs in the front, actually to Mike instrument line and then to my client in the front. And then it has some in the back. Uh, it has four line and in the back two headphone outs in the back, uh, four line out in the back to main out media, out in the back, many and out in the back eat at N like, this is, uh, this is hefty.

[00:27:39] Hey, carry girl. Oh my cat’s in here now. Uh, so I’m really excited. Big, thank you to sweet water for this Pharaoh. I’m in all. This is. Impressive. And like the, the indicator lights are look a lot more helpful frankly than the presos because it has like little lines. So you can actually see a decibel meter or how over, under

[00:28:06] Andrew: you are straight up led.

[00:28:07] Emily: Yeah, exactly. That’s going to be a lot more helpful for me. Um, so I’m pretty stoked on it. Yeah. Very exciting. Very exciting. So, um, I’m going to set that up at some point really soon, because right now I’m borrowing, um, your old 18 eight that I had loaned to my drummer, who I’m just going to give it to him at this point.

[00:28:34] Um, happy birthday, Dan. Uh, so yeah. Uh, yeah. Thanks. Thank you. Thank you. Thank you. Thank you. Thank you. Sweet water. This episode is not sponsored by Sweetwater, but it is sponsored by Caroline guitar company. Hmm, there it is. You know, that guitar is supposed to, supposed to be delivered today. Let me check the tracking.

[00:28:55] Andrew: Always it really watch it get delivered in the middle

[00:28:58] Emily: of this episode. Oh, it’s way too early for that

[00:29:01] Andrew: be a Christmas miracle.

[00:29:04] Emily: Yes. It would be a, something that FedEx is delivering when they said they were going to deliver it. Yes. That would be a Christmas miracle right now. One of Rick’s Christmas presents has been stuck in Leavenworth, Washington since the eighth.

[00:29:17] And I just don’t think, I just don’t think. Nope, it’s not getting delivered today. It’s in Colorado. We, it was in Colorado on the 10th. It hasn’t been scanned since. Um, I don’t think it’s missing. I just think FedEx sucks.

[00:29:32] Andrew: That’s probably just sitting on your porch right now. No,

[00:29:37] Emily: some of these things, man, I’m getting a harmonica to demo from honer.

[00:29:44] Like I said, like demos. I don’t, I’m excited about Dimona harmonica as I had, you know, played harmonica fro I like, I had a big, big harmonica phase, but I never really got good at it.

[00:30:03] Andrew: Yeah. I never had a harmonica phase. Yeah.

[00:30:07] Emily: I listened to a lot of folk music and country music and like Ryan Adams. Sorry, it’s just true.

[00:30:15] Andrew: What’s the connection with Ryan Adams and lost lake in Seattle, by the way. I can’t remember, but I remember there being a connection there.

[00:30:22] Emily: Are you talking about the tractor Tavern?

[00:30:26] Andrew: I remember there being a connection with the lost lake for some reason, but maybe I’m thinking of somebody else.

[00:30:31] Emily: Okay. Ryan Adams last like Seattle.

[00:30:37] I don’t remember.

[00:30:40] Andrew: So I went out with Melissa Friday night, last night and we ended up there for a bit.

[00:30:46] Emily: And lost like, well, that was lost. Like he used to be owned by that rapist. That’s what I’m thinking of. Yeah. You’re thinking of a different dirt bag.

[00:30:58] Andrew: They all kind of blend together after a while.

[00:31:02] Emily: Dave miner.

[00:31:03] Yeah.

[00:31:04] Andrew: Well, I like, I was there like halfway through my drink and we were sitting, we were on the lounge site in the far back corner booth and they had empire strikes back up on the TV. So we’re just kind of watching the TV, sipping our drinks.

[00:31:19] Emily: I like lost, like, I’m glad he hasn’t done it anymore.

[00:31:21] Andrew: Yep. Okay.

[00:31:22] So I

[00:31:23] Emily: feel like in the five spots.

[00:31:26] Andrew: Gotcha. Well, I had that like awkward moment, like while we’re I was halfway through my drink, like wait a week. Wasn’t there something weird about this place that kind of ruined it for me, but I couldn’t remember like, well, I’m already here. I already closed on my tab.

[00:31:40] Emily: Yeah.

[00:31:41] Uh, Ryan Adams wrote come pick me up at, in the broom closet at the tractor Tavern.

[00:31:48] Andrew: Um,

[00:31:49] Emily: yeah, that’s his, that’s his biggest Seattle connection.

[00:31:54] Andrew: Gotcha. E E

[00:32:00] Emily: oh, well, wasn’t this supposed to be an asphalt for the Caroline guitar company? Oh

[00:32:08] shit. Sorry for leap.

[00:32:14] So I’m speaking of. Bad people and not Felipe, Phillipe’s a great person, but we had been talking about bad people and bad

[00:32:24] Andrew: treasure. Like let’s let, just leave it at not a bad person. Like we’d have to swim that pendulum

[00:32:30] Emily: all the way back to treasure. Let’s talk about people and brands who are not treasures.

[00:32:35] Andrew: Let’s talk about what not to do. Let’s talk

[00:32:38] Emily: about how do not represent your brand and company on the internet because a fellow demo or Ryan Burke from cycle home, he’s gonna be like, you name-dropped me again. I’m like as now what he sounds like. That’s not how he talks. Um, this is an ordeal for him. Um, but basically, you know, there’s so many important guitars and they all, and since he does like really his bread and butter is the more affordable guitars.

[00:33:09] So this import brand. Uh, they had asked him to demo one of their guitars and he did, he agreed to do one for free and he did. And, uh, I guess he got the guitar in August and released a video and it was a doozy. They get this guitar had routing errors, like the nut, the nut, there was gaps between the nut and like, just like the, yeah, the, the nut slot was too wide.

[00:33:41] And the, the routing errors yeah. Fit and finish basically like this guitar never shook onto market. I forget how much it was supposed to cost, but he did. It’s an accurate video. I mean, this guitar shouldn’t have gone to market. Um, and this is like something that people would get potentially if they bought the guitar off of Amazon, which is where most people are probably buying this guitar.

[00:34:05] Um, and, and, and I will say that because like, people are gonna buy from places that have the best marketing. Um, and Amazon is obviously spending the most money on the marketing. Like I work for a client and like they, most of the online sales are through like Amazon. And even though they have their own online web store, even though they’re not the ones who sell directly through Amazon, they’re like, Hey, our retailers who sell through Amazon sell a lot more product than we do online.

[00:34:32] And it’s just because of the marketing and they can’t compete with Amazon shipping prices. So they like, they know, and they know that people who buy through their web store do it because they want to support them. And that’s basically it. So yeah, people are going to be buying this guitar through Amazon, not through this brands, USA, storefront, that being said.

[00:34:52] Uh, Ryan did a very fair and thorough review of this guitar, calling it the worst guitar he’s ever demoed.

[00:35:02] And I believe him and that he’s demoed glaring guitars, which like the bar wasn’t low. He, he demoed a guitar that he threw off a bridge because he hated it so much.

[00:35:22] No, that’s not why he threw it off. I don’t think he ever to, to make them never play guitar. Is that Tik TOK meme right now, that’s like, Like, it’s like looking back at yourself first, playing guitar first, like getting guitar gear. And it’s like you looking back at your future self going

[00:35:46] on the windows. Uh, yeah. Um, that’s how I think you could really ruin somebody’s, uh, connection with an instrument if that was their first guitar. Um, but this brand has a USA distributor who took uhmm bridge umbrage with, uh, Ryan’s video. And they left this comment that I am going to read verbatim. It’s a long one.

[00:36:19] I’m going to read it verbatim. Should I read the brand’s name? Cause I don’t really want them to come at me. What do you think, Andrew?

[00:36:26] Andrew: I don’t care.

[00:36:28] Emily: Okay. He waited a leaven months to do this for review. Literally let it sit for 11 months because its guitars are like milk and they’ll go bad. I guess it was unpaid.

[00:36:42] And that’s why he took the time to bash it. If brand paid him, he would never have done this bad review. That’s bad business. He would have contacted them for another guitar, but no money, nothing ton lose again. Reading verbatim when it, no money is involved. It is the prefect time to do a bad review. Again, verbatim to balance all the fake positive paid ones and get some clicks.

[00:37:07] He’s all is pretty fun, but let it sit for almost a year before opening it. When I get something fun, I want to open it ASAP. Doesn’t add up. We also have a USA based guitar shop where most brand guitars could be purchased, inspected, set up and are 100% gig ready. And actually man, we do have many quality guitars under $400.

[00:37:26] We asked them to mention the site to his view. So they could avoid these issues in the future. And he declined that request saying that his viewers would rather buy guitars on Amazon. Then from a really USA based guitar shop. We also offered to send him this exact orange guitar from our USA guitar shop, not Amazon.

[00:37:43] So he can do a comparison review on a properly set up one and tell people about the service we offer for only a slightly higher cost in Amazon. He declined that request to in fact, anything positive in regards to brand was declined. And then another pin negative post was pinned to the top. So let’s break this down one.

[00:38:02] Ryan says he got the guitar in August, so that’s like three months. So he’s like, where did he get? 11 months the guy made it up. And also

[00:38:10] Andrew: it’s written by a dog though, to be fair and you know, dog years, or,

[00:38:18] Emily: you know, when I get a paid demo, I prioritize it over the unpaid ones. So yeah, my unpaid demos. They’re going to sit a little bit longer because I’m kind of doing them more out of like it’s just money talks. Money is, uh, incentivizing, uh, just from a do it perspective. Um, money never affects whether I say good or bad things.

[00:38:52] I just did a video today where, or like filmed a video where I say like, Hey, here’s the negative thing about this software that I use. And, you know, you want to be fair about things. There’s nothing fair you can say about this instrument. Like these are the monster bubble things. These are not like opinion based things.

[00:39:16] You cannot say. Like my opinion is that this is a bad instrument. Like you look at like the gaps in the routing versus like where the hardware is. That’s

[00:39:28] Andrew: a set up should fix that. I mean,

[00:39:30] Emily: yeah. Obviously like what are you going to do? Put Sue grew in and like paint over it. Wait, how are you going to fix this?

[00:39:40] Andrew: He can’t do a guitar.

[00:39:43] Emily: I’ve definitely put some Subaru on some guitars,

[00:39:48] Andrew: the guitar with a drill bit. Once that was fun. A lot

[00:39:50] Emily: of people do that, dude, like, uh, Felipe was talking about my, um, my guitar and he’s like, oh, so this, uh, this B vendor install, it looks like it was kind of like hacked in there. I’m like, yup, sure does.

[00:40:05] Sure does. So I mean like that’s, I happens, but like, this is like a hard people pay for. Um, so let’s, let’s do this. Let sit for 11 months. It’s not milk. It doesn’t go bad if it sits. Well, I don’t understand his point there. Like, so you send somebody something for free review. It took a long time. Yeah.

[00:40:30] That’s annoying and I’ve done it and I’m really fucking, sorry, every time I’ve let something sit for a long time. There’s usually when that happens. It’s because it’s not exciting. All right. So I’m

[00:40:41] Andrew: going to, I’m going to put on my, my, uh, my past life speech and debate admin assistant hat for a second here.

[00:40:48] It, and the, it sounds like they appeal that they’re trying to make here is he didn’t open it immediately, which means he wasn’t very excited about from the get-go, which means he was biased before you even opened the box. That’s kind of the logic path that they’re trying to push for, but that’s such a pull shit arguing.

[00:41:08] Emily: He didn’t open the box for 11 months

[00:41:14] at my yeah. And also 11 months is a lie it’s demonstrable lie.

[00:41:21] Andrew: Yeah. So credibility just out the window from the gate.

[00:41:24] Emily: Also Ryan says, this is not the person that he had even talked to at the company. So he does not know what this guy’s

[00:41:31] Andrew: talking. Maybe it is. Have you ever seen the two of them in the same room at the same time?

[00:41:37] Emily: Got ’em. Oh, you got me that logic. Um, okay, so that’s bad business. Well, I mean, it’s, is it business? If, if there’s no exchange of money,

[00:41:53] Andrew: uh, I mean, business is a very wide term and I’d argue that that’s bad business because you’re still interfacing with potential customers.

[00:42:04] Emily: Is it business if you’re not exchanging money?

[00:42:07] Yes, I disagree.

[00:42:12] Andrew: There’s an implied possibility of future exchanges of money. I’m talking about the product,

[00:42:22] Emily: the wait though. I don’t know. I kind of disagree with you on that one. I, and also, we don’t know what was discussed between Ryan and the actual person with whom he was working. If there had been like an expectation set then potentially that was, you know, questionable business.

[00:42:41] But if there’s no expectations set, like I’ll get to it when I get to it kind of thing then no, I don’t think that’s bad business. I think it’s just, you know, people have weird expectations. Like people, like I have to set expectations about my demo schedule sometimes and people send me things and I’ll be like, Hey, I am backed up, but you can still send it to me.

[00:43:01] And sometimes he’ll be like, no, it’s all right. Like, okay. Maybe not. Or he’ll be like, yeah, sure. I understand. Um, like with, uh, native audio, they wanted me to be part of the launch and I was like, I have another launch that day. And they’re like, okay, uh, can you do it? Uh, the following Tuesday, I’m like, Yep.

[00:43:20] So like, it’s just about, it’s about setting expectations. So as far as business, it depends if there was no, if there was literally no promise made about when that was going to launch, I don’t consider it bad business. Ryan’s a busy man with almost a hundred thousand subscribers. Um, when, uh, he w oh, if he had, oh, actually they’re saying if he had paid them to clarify

[00:43:46] Andrew: something real quick, I wasn’t saying that Ryan was doing bad business.

[00:43:49] I’m saying that the comment, oh,

[00:43:51] Emily: obviously a hundred percent obviously. Yeah. That’s all. That’s

[00:43:54] Andrew: all good.

[00:43:56] Emily: Yeah. If the brand had paid him, he never would have done a bad review. That’s bad business. That’s one, not true because Ryan has, as he said in his reply has done non-positive reviews for paid products, demos, um, including most recently, well, very recently the spark.

[00:44:16] He didn’t recommend that product did not give a glowing review, do it. And he turned out money for them to sponsor the podcast, as he says in his reply, because he couldn’t recommend that to his, um, listeners. Yep. So like

[00:44:31] Andrew: just some of the other YouTube personalities,

[00:44:35] Emily: but everyone has different, like different, um, vocal.

[00:44:41] What’s the word I’m looking for? Different opinions on different things. And that’s fine. Some people actually really like the spark amp, you know, I I’ve never played one paid

[00:44:51] Andrew: actors.

[00:44:54] Emily: That’s pretty funny. That’s pretty funny, but you know, not everybody likes a tone master series and you and I both have had really positive experience with our tone master amps.

[00:45:05] And we

[00:45:05] Andrew: call us unpaid actors,

[00:45:08] Emily: unpaid actors. I paid

[00:45:10] Andrew: for that amp. Thank you for yourself. And I am happy with it. I was messaging someone on Fox Cairo last week about amps. And then they’re like, oh, like my Benson’s craving. Like I would love events and some day they’re like, well, you should get one. I’m like, well,

[00:45:28] Emily: maybe I’ll get

[00:45:29] Andrew: one someday. And I, it was like taking this in for a second. There I’m like, am I being this? No, like actually like, no, I really mean this. And I was like, I’m actually genuinely very happy with the one guitar amp I have. I don’t really feel the need to, I know it’s blast me for a guitar player with, uh, with a gas problem, but I don’t feel the need to go on.

[00:45:52] That’s it. I’ve also got a pod go. It’s got like that scratches the itch for any of the other amps I could possibly want, but

[00:45:57] Emily: yeah, pod the pod go with the power cab, especially with its speaker modeling is fucking cool. Um, but I’m like for what I do, I need to get a tube. Bam. I’m pretty, I’m pretty, I have a Benson on, on, on order.

[00:46:19] I’m getting one in

[00:46:20] Andrew: 2020

[00:46:21] Emily: lambs. Yeah. Oh, I know. I’m really excited. Um, so

[00:46:25] Andrew: yeah, it’s, I’m not saying that my, him master his events and uh, I’m just saying that I’m content with it.

[00:46:31] Emily: No. Yeah, totally. And like, as far as gigging, this hone master holy shit. Like I, that guy, like when he asked me if I needed help carrying my like super reverb off the stage, the way he, the way he like winced when I just went with it.

[00:46:49] It was like, it was pretty funny. I, you knew that he thought that they weighed 80 pounds when I was like, whoop. Yeah. But, um, I think it sounds really good, you know, especially when you’re not like trying to really get it dirty, but I think we’ve gotten. Yeah. Um, so, but as far as like saying that I don’t like that this guy is making the implication that.

[00:47:16] All paid reviews are going to be positive reviews. Again, it’s stoking the flames of something that was really a big issue earlier this year. Everyone saying that, oh, all these, all these paid reviews are positive. And like the big point was me was, you know, a lot knowledge. People are releasing shit right now.

[00:47:35] And most of the says coming out is really passing a lot of quality control. It’s good for somebody, even if it’s not like for me, if it’s not bad, if it doesn’t vibe with me, if somebody doesn’t think if somebody like watches my channel, um, if a builder watches my channel, they’re not going to send me something that is not going to vibe with me, or they’re gonna talk to me about it.

[00:47:58] Um, first, like they’re not going to send me some metal lamp, you know, I, so that’s kind of the thing. But, um, for the most part, I think

[00:48:09] Andrew: that. It’s if you’re trying to get away with getting demos for free, it’s a good way to frame up a justification for not paying for the work of other people. And I mean, I’m just going to throw it out there.

[00:48:28] Exploitation of workers isn’t necessarily the most common thing for Chinese based brands.

[00:48:34] Emily: Oh, okay. No, it’s not,

[00:48:37] Andrew: well, it’s not going to toss that out there into the ether and let people do what they want with that information, but

[00:48:45] Emily: it’s not, it’s not, and we don’t want to, um, you know, spread that across all brands, but you know, it’s not an exploitation of workers is not uncommon across American brands either.

[00:48:59] No,

[00:49:00] Andrew: not at all

[00:49:01] Emily: Amazon.

[00:49:05] Oh gosh. You know, and for the record, when I called Amazon to like, I, I learned that I don’t know how you’re treating these drivers that makes them this rush. Like I was like, there’s something happening, like at the top that has to be explaining like this because, uh, like other companies that treat their employees better, they like, this is not happening with them.

[00:49:30] This is like only, only all in FedEx and the, in like the cheaper FedEx normal FedEx does. Great ups does great. USBs does great. But you and FedEx home delivery, it’s consistently bad and it has to be like systemic. Sure. Like I’m not mad at the driver. Cause obviously he had better, like more shit to do. It is Amazon from the top down.

[00:50:03] Andrew: Oh, and Amazon, I don’t know if you’ve checked headlines this morning and they’re going to get a lot of, uh, the, uh, discussion around their treatment of warehouse. Workers is about to get a toss back out there. Cause there’s a big tornado that hit the Midwest and hit that Amazon warehouse at 3:00 AM while people were still working.

[00:50:22] What? Yeah. So there’s casualties from the couple of work, Amazon warehouses in the Midwest from what I was, I just was just skimming. Um, I I’ll be reading more. Uh, yeah, so that’s heartbreaking.

[00:50:37] Emily: No one shifted by at work. Nope.

[00:50:43] Oh my God. Lynn, Illinois. Yep. At least six. Uh,

[00:50:55] okay. We’re getting farther away from

[00:50:56] Andrew: it. We are getting further away from it, but it’s fitting together. A theme of this is just a very like.

[00:51:03] Emily: Not how not to treat your employees,

[00:51:06] Andrew: not, not how to treat your employees, how to treat your business partners, not how to it’s a, honestly, it’s not actually not a half bad attempt.

[00:51:16] They could have written out their response a little bit better in terms of grammatically and destructure, and it would have been at least at face value, a lot more convincing because of the way that you structure that argumentation around, it makes it seem like, oh, you know, I hadn’t thought of it that way because yeah, it’s a shitty argument, but there’s a way to build that argument in a way that still sounds convincing someone who’s just reading it in passing.

[00:51:39] Yeah. And to that end, I can,

[00:51:40] Emily: I, can I see what I would have said if I were this like us importer of this brand? Yes. Basically like, Hey, thanks for this demo. Just want to fill you in on a couple of things. When you buy this guitar on Amazon, here’s what you’re getting. You’re getting the, uh, non inspected, just straight up.

[00:52:01] Somebody pushed a button on a machine and that’s what you’re getting. Uh, however, we are this new USA based thing and everything from us, though, a little bit more expensive passes, a pretty rigorous quality control. So if you do or are interested in buying one of these guitars and you want to spend a little bit more money and make sure you’re getting something that’s not trash here’s, what’s, here’s something to consider and just not get defensive about it, because like you can’t get defensive.

[00:52:28] The second you get defensive, you lose

[00:52:33] Andrew: it wasn’t even just offensive though. That was offensive. That was trying to take down Ryan Berg’s character. And from an outsider’s perspective, looking in an American. And American politics. I could see why you would think that that would be a very effective strategy at publicity management.

[00:52:53] Emily: Yeah. Go on the attack.

[00:52:55] Um, try to make Ryan look bad by just lying about his character. Um, lying about the facts, just blatantly facts,

[00:53:09] Andrew: ambiguity, and then you might get a handful of people would be like, you know what? I I’m now I’m curious enough to spend a couple hundred dollars to find out what’s actually real.

[00:53:19] Emily: Yeah. That’s are demonstrably false.

[00:53:23] That’s the thing. That’s the thing that, that is now like a so pervasive in our culture is that you can lie about things that are so easily proven, untrue or true. Like, and people like, I just, I, that hurts me. Yeah. So I don’t know. I just think that like, as someone who used to run community management and used to have to like, be the person from this brand’s page, she like craft the statement.

[00:53:55] This is so unhinged. Like if, if I had gone in, in the morning and saw my boss had done this, I would have quit. I would have pooped my pants either. Like, I’ve been like, what are you doing? I wouldn’t have been able to afford to quit that job. I was broke. Like I told you, I’m getting LASIK. And like, at the end of the month, and like, at that point in time, I had one half off LASIK and I couldn’t afford it still half off couldn’t afford it.

[00:54:27] So like, I was just like, like, what are you doing? Why are you doing this to me? Like, oh my God. So yeah, that like, you just, you have to be humble. I think you have to acknowledge when something is wrong. Like. I agree. Sometimes you buy these things off of Amazon and they’re not great. It’s kind of a, it can be a bit of a gamble, but if you want like a guaranteed solution, you pay a little bit more and then you have your actual, like Luth, you’re look at it and be like, oh, Nope, let’s Polish.

[00:54:57] This turd. Well, they’re not altered. So I think that, you know, someone pushed the wrong button, someone showing someone put the wrong, push the wrong bridge button on that guitar to route it, they routed it for the wrong bridge. Then they put the right. Then they screw the right bridge in there and now it’s why it looks weird.

[00:55:16] Andrew: Okay. So I agree that that would have been the decent response in terms of effective responses. I think the scary thing is they weren’t very far off from an effective response.

[00:55:28] Emily: So.

[00:55:31] Andrew: Calling into question someone’s integrity like that. And kind of just making things messy, just kind of take, even if somebody had just watched the video, it CA if that rhetoric was put together a little bit better with less spelling errors and a little bit better structure, that’s where you start to get into that territory of like, well, I don’t know, like, I guess maybe I don’t trust this review and you know, like, oh, what are you about it?

[00:55:55] I don’t want to be a part of this. I’m just not going to have an opinion on this

[00:55:58] Emily: anymore. Yeah. How could that have decimated a smaller channel with less like, um, Goodwill with yeah. Cloud and Goodwill? You wouldn’t need a, you wouldn’t need someone. Like, I hate to say like Kenny aha or who is that Scottish guy to come in and hopefully like, do the expos with you and like expose this brand or something like with the receipts you would need, you would have needed someone then to come in and like help help you.

[00:56:26] Like, if this had been done to me, I think maybe I would have enough clout in the also. Few enough fucks to like recover. But I think there’s smaller channels. I would have been like, whoa,

[00:56:37] Andrew: maybe somebody up you’ll it can cause some loss of subscribers, especially for a smaller channel loss of subscribers, loss of news.

[00:56:46] You’re now doing damage to the company that left a negative review about your stuff. So in terms of effectiveness, there’s more than just making initial sales in terms of goals with that kind of response. I don’t think it’s pretty out. I think it’s ugly. I think it’s mean, I think it is a bad business all around it.

[00:57:06] I don’t think that’s what people should be conducting their business whatsoever, but it’s depending what their goals are. Yeah. I don’t think they’re very far off from having the outcome that they were anticipating. Yeah.

[00:57:19] Emily: Also I just would not want to know that person. Like, I don’t think I’d want to get drinks with that person.

[00:57:24] Andrew: I mean, I would, but. It wouldn’t because I’d want to enjoy their company. It’s because I would want to enjoy getting under their

[00:57:31] Emily: skin,

[00:57:34] Andrew: taking snips the whole night and they’re like, excuse me. What did you say is like, oh no, no, no, I didn’t sorry. I, that came out wrong and just let them like,

[00:57:43] Emily: huh? What’d you, what’d you say, what’d you say?

[00:57:47] Andrew: Or just dead pen something. And that, like in say it, like, I really mean it. Cause I probably would take your guitars or shit. We all know that. And just like, wait for them, like, dude, I’m a mess.

[00:57:59] Emily: I’m fucking with you fucking with you. I don’t worry about man.

[00:58:05] Just leave the bottle. Leave the bottle. No, Nope, no bartender in the world does that like, oh, come on. That’s like the one thing in movies, I’m like, ain’t nobody doing that. You’re paying for the whole bottle. If they’re leaving the bottle. I went to a show and in the front row, I guess some of the ladies had realized that they could go to the bar and buy a bottle of wine for $44 and get some little plastic cups.

[00:58:29] There were like five of them. I mean, it’s actually a really smart, pretty crowded show. It was, it was brilliant. Honestly, it was fucking brilliant. Go, go. Those ladies. Um, is there anything else in here I want to unpack? He thought it was pretty fun, but let sit for a year. And I guess if I want to open an ASAP.

[00:58:52] We have so much stuff as demo artists. There’s so

[00:58:54] Andrew: much stuff, but not everybody knows that. And that’s playing off of kind of this fantasy that a lot of people have. Who’s like, oh, like getting to unbox an item is sometimes more fun than playing with the item itself. That just as part of a consumeristic gas, I want more, more and more kind of, of the mentality, the idea, putting in mind, this idea that someone just let something sit there for a little bit.

[00:59:17] And didn’t un-box it immediately like it was Christmas morning, which seems just objectively.

[00:59:21] Emily: Nope. He doesn’t know. I guess maybe he ran on boxed on the video, but, uh, maybe that’s true. I actually didn’t watch all of Ryan’s dental. I just kind of like watched part of it, like in the middle, um, you know, And that’s the thing is one of the things that makes me laugh sometimes in videos.

[00:59:40] And I’m like, I tried, I still try to like help these people out whenever I can. And people will say like, now that you’ve had this pebble for a long time on your board, like, how do you like it still? And sometimes it’ll be like a pedal from a demo from like eight months earlier. And I’ll have to be honest, I’ll be like, I haven’t played it in eight months.

[01:00:00] Cause I can’t, I can’t physically play every single pedal. Multiple times like, or regularly, like, I’ll play it leading up to the demo. I’ll learn it. And even if I really like it, it doesn’t mean it’s going to mean I’m going to make room on my board for it because, you know, Sunday crush has a specific sound.

[01:00:19] And if I have a another gig, like I will go through things and like, like, oh yes, this will be perfect for that. And sometimes like, things will find a way on like those auxiliary boards and it’s always really cool. Like the ground control, Serpens dead. The Ms. That lower drive dead, even though that wasn’t a paid demo, um, the Benson, the Benson FAS, for sure.

[01:00:40] You know, Maurice Enzo, Halberd always finding a way Alby. Like, there are things that the gray there was on the board for a while. Um, you know, but not everything is it’s, uh, it’s a lot. And, you know, I wish that I could. And I wish I had the time, but like you and I were talking before the episode, like, and I got, I have a day job, I’m in two bands.

[01:01:08] I have this demo channel. I have the podcast. I have like some, my hot sauce client. Like I have a husband, I try to cook. I try to like, uh, a couple of times a week, I try to exercise a couple of times a week. Like I try to have time where I just rest my brain. And if I’m, and that’s the hard, that’s the hard thing to find time for is like the resting my brain.

[01:01:32] Like I want to watch a couple of TV shows. I want to play a little bit of video games. I want to read a little bit. I want to go for a walk. I want to go to a restaurant. I want to hang out with friends. Like I, you know, I have to make. Time. And that’s not that I can’t always be playing with the other pedals that I’m not like actively.

[01:01:55] Right.

[01:01:55] Andrew: But for like the almost a hundred thousand now subscribers that Ryan has. Yeah. They don’t know that how many of them are going to see that because there’s a large portion of people have this ideation of demo artists as people who just like they’re living the dream, they

[01:02:09] Emily: just can drown. This is his full-time job.

[01:02:13] Yeah. Right. So he’s not quite in the time crunch that I am, but he’s still turning out daily content.

[01:02:21] Andrew: He is turning out daily content and having met and talked with them, artists, Ryan, and others being in chats with them and just seeing what they, however he feels on the day to day, this ideation that you just sit around and like just goof off and play with pedals and like make a couple of videos for the day and call it, uh, as like this pipe dream is absolutely not true.

[01:02:43] Yeah. There’s nobody has that it’s 100% work and the people that are getting, you know, oh, they get free stuff. Like, no, they’re, they’re working hard. They’re some of the hardest, like freelancing is no

[01:02:53] Emily: joke. It was hard. And the reason that like, like, oh, you charged like 125 bucks an hour. I’m like, yeah. Yep.

[01:03:02] Because I’m not like working 40 hours a week, like doing that part.

[01:03:07] Andrew: You’re doing all the other things. And uh, I mean, it’s a business. And so you’ve got to look at overhead. And so the outside of just the, this specific project cost, there’s also the building, the business costs. And there’s a reason why I’ve got to a corporate day job instead of freelancing, because I don’t think I could, I don’t know if I could hang with it.

[01:03:28] Emily: Oh, ah, I mean, I did it for a bit and I just like all, all that and like, uh, It’s hard. Like I I’ve had, I had a friend, I have a friend Tiffany, and she is a freelancing for a while. And she went viral on medium doing and writing an article about why she went back to a day job after being a freelancer for years.

[01:03:49] Yep. Health insurance was only part of it.

[01:03:56] Yeah. Yeah.

[01:03:57] Andrew: So I understand that the, the appeal that the commenter is trying to make with the are, are like what the argument is there is they’re appealing to this ideation that some of, uh, some of, if not a large portion of the subscribers are going to have to varying degrees, but reinforcing that and then using that as a basis for chopping that down.

[01:04:18] Emily: Yeah. Yep. Just trying to appeal to people who don’t know how it works and that’s, that’s very American politics right now.

[01:04:28] Andrew: Right. So to that end, like I see what they’re trying to do. I don’t respect it, but I see what they’re trying to do. I think it’s unfortunate that it’s effective enough that it’s likely to happen again.

[01:04:38] Emily: Yeah. So don’t let this, don’t let this kind of rhetoric, when think about it. I’m glad that Ryan responded. I mean, it took him about 18 hours to respond, but, um, he did, and I, you know, I’ve seen more of this conversation and it’s a lot worse even, but it’s just insane. Like it’s like, I shouldn’t say that.

[01:05:02] I’m sorry. It’s just bananas. Um, I’m trying to get that one out of my vocabulary. It’s so silly how this has gone. And if you have a business, don’t act like this. Yeah. Still act like this. Just don’t act like this don’t act like an insolent child. Yeah, I don’t like it. Cool.

[01:05:29] Andrew: Uh, insolent child, you mean alpha male?

[01:05:34] Emily: I’m sorry, this is some baby shit. This is a, this is a toddler, his temper tantrum.

[01:05:42] Andrew: No bad. Only like a beta cook would send a, send a message that would say I’m so

[01:05:47] Emily: sorry. Can I send you another one? Oh, that’s just, you know, obviously they offer to send them another one and admitted that they were going to send him a very special one that was guaranteed to not have any problems like, and he, he he’s basically saying like, I want whatever my customer, I might, I will, whatever my viewers are going to get, which I think is, you know, admirable.

[01:06:08] And that’s why he and I still buy, buy things sometimes instead of getting everything sent to us, like I bought my paranormal series, baritone, Telecaster. I bought a lot of the paranormal serious stuff. One because it’s Squire, it’s more affordable and I can get. And two, because you know, I can see very clearly exactly what other people are going to get.

[01:06:28] I can see if the output Jack is a little weird. Sometimes it is. I can see if there intimidation issues or a tuning stability issues. And sometimes there are wiring issues. Sometimes there are no, I can talk about them or finish issues. And that’s another thing like the other day, a few weeks ago, I guess, uh, someone was talking about like, they got a temporary Strat and there they’re talking about the screw issues.

[01:06:56] I was like, oh, I didn’t have any issues like that with mine. And someone said, dude, you literally talk about issues with a guitar in your video. And I had to think, what issues did I have as a guitar? I demoed six months ago. And I was like the finish. I was like, okay, if I didn’t have issues with the screws, this person was talking about the screws.

[01:07:13] I had a weird little paint spot. That’s what I had to remember. What was wrong with what very minor thing was wrong with his guitar? I demoed six months ago. I’m like, I can’t,

[01:07:28] my brain doesn’t work anymore. Pandemic greens. Oh my God. Yeah, dude. I’m all right. Well, I think I need to go, uh, I want to go recharge a little bit. I’m going to go watch Saturday night live. I think

[01:07:43] Andrew: very nice

[01:07:47] Saturday and live, or as I like to refer to it Sunday morning,

[01:07:52] Emily: Sunday morning, Hulu. No commercials. Sunday morning. Hulu premium.

[01:08:00] Andrew: Yeah. I, uh, I think I need to make a quick run to the grocery store. Then I’m going to do a Guinness pot roast.

[01:08:09] Emily: Nice. We have a bunch of leftover, um, Mullica Tawny. So that’s going to be too sweet.

[01:08:18] Well, everybody out there, uh, check us out on patrion.com/get offset. Uh, we ain’t got merchant gals at podcast.com/shop. Please rate us on iTunes. Subscribe, subscribe on iTunes, Spotify, where whoever like comment, subscribe below if you’re watching on YouTube and, uh, yeah. Thanks for watching. Uh, thanks for listening.

[01:08:41] Thanks for understanding until next time. My name is Emily

 

[01:08:44] Andrew: and I have a maraca. My name is Andrew.